SlotPlanet Privacy Policy

We at SlotPlanet Casino are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit slotplanet.com, register an account, use the SlotPlanet app, or otherwise interact with our services. SlotPlanet Casino is operated by White Hat Gaming Limited, a company registered in Malta (registration number C73232), together with our group company White Hat (Holdings) Limited in Gibraltar, which supports marketing, systems development, payment processing and customer services. We operate under licence from the UK Gambling Commission (licence number 52894) for customers in Great Britain, and under Malta Gaming Authority licence MGA/B2C/370/2017 for all other eligible customers. By using our services, you agree that we may process your data as described below.

Information We Collect

When you create an account, use SlotPlanet login credentials, make a deposit or request a withdrawal, we collect various categories of personal data necessary to provide our services and comply with our regulatory obligations.

• We gather registration details such as your name, date of birth, address, email address and phone number when you complete slotplanet register procedures
• We collect identification documents to verify your identity, in line with anti-money-laundering and responsible gaming requirements
• We record financial information related to your deposits and slot planet withdrawal times, including payment method details for Visa, Mastercard, Maestro, PayPal, Skrill, Neteller, Paysafecard and Neosurf
• We track your gaming activity, including games played, wagers placed and bonuses claimed, to manage your account and our loyalty program
• We log technical data such as your IP address, browser type, device information and login timestamps whenever you access SlotPlanet Casino through the desktop site or the SlotPlanet Casino app

How We Use Your Information

We use the information we collect to operate SlotPlanet Casino safely and efficiently. Our processing purposes include verifying your identity, processing deposits and withdrawals, administering our welcome offers and loyalty points, preventing fraud, ensuring compliance with our licensing obligations, and communicating with you about your account, promotions or changes to our terms. We also use your data to improve the SlotPlanet Casino app, our website, and our overall customer experience, including support delivered through email, LiveChat and our Help Centre.

Where you have opted in, we may send you marketing communications about weekly events, special promotions or new features. You may withdraw this consent at any time by contacting our support team or adjusting your account preferences after using your slotplanet casino login.

Cookies and Tracking Technologies

We use cookies and similar technologies on slotplanet.com to remember your preferences, keep you securely logged in after you use your SlotPlanet login details, and analyse how visitors use our site. Cookies also help us tailor promotional content and measure the performance of our marketing campaigns. You can manage or disable cookies through your browser settings, though doing so may affect certain functions of SlotPlanet Casino, including the mobile and app experience.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our business, including:

• Payment providers who process your deposits and slotplanet withdrawal requests
• Identity verification and fraud prevention services
• Regulatory bodies, including the UK Gambling Commission and the Malta Gaming Authority, where required by law
• IT and hosting providers who support the SlotPlanet Casino platform and app infrastructure
• Group companies within White Hat Gaming Limited and White Hat (Holdings) Limited for shared operational functions

We require all third parties to maintain appropriate confidentiality and security standards when handling your data on our behalf.

Data Security

We take data security seriously and implement technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. Your customer funds are held at the UK Gambling Commission's medium protection level, and we apply industry-standard encryption to safeguard sensitive information transmitted through slot planet casino login sessions, deposit transactions and account communications. Despite our best efforts, no method of electronic transmission or storage is completely secure, and we encourage you to use a strong password and keep your login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including ongoing legal, regulatory and accounting requirements. If your account remains inactive for 12 months, applicable fees may be deducted from your balance as outlined in our terms, and we will retain records relevant to that process. Once retention is no longer required, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data, and we are committed to honouring them. These include the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to our legal and regulatory obligations
• Object to or restrict certain processing activities
• Withdraw consent to marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact our support team using the details below, and we will respond promptly in accordance with applicable law.

Children's Privacy

SlotPlanet Casino is intended exclusively for individuals aged 18 and over who are residents of Great Britain or otherwise eligible under our licences. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from someone under 18, we will take immediate steps to delete such data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of SlotPlanet Casino, including your slot planet casino login and app usage, following any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise your data protection rights, please contact our support team via email at support@slotplanet.com, through LiveChat available 24/7, or through our Help Centre. We aim to respond to email enquiries within 24 hours and are here to assist with any concerns regarding your privacy at SlotPlanet Casino.